Customer Care Coordinator

InfuSystem Career • Santa Fe Springs, CA

17h • Hybrid

About The Position

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. The Customer Care Coordinator is responsible for servicing assigned customer accounts, maintaining existing customer files, processing customer orders, setting up new customers in our systems and retrieving missing documents.

Requirements

• Associates degree (AA) related field; or equivalent combination of education and experience
• Have medical terminology knowledge/background
• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

Responsibilities

• Work with Territory Managers and Account Managers to grow and maintain territories
• Reduce pending paperwork, obtain Clinical notes, obtain required missing documents, increase pump utilization and maintain appropriate inventory of pumps at facilities
• Monitor usage of supplies and other consumables (e.g. IV sets) at appropriate accounts; ensure customers are meeting applicable contractual volume commitments
• Communicate with field representative(s) on a daily basis
• Assign/set up new customer accounts and maintains existing customer files
• Process customer orders
• Process iPad orders and handle customer questions
• Receive, research and answer field representatives’ and customers’ inquiries and requests regarding accounts, products, rates, and services offered by the Company
• Direct the pick-up of pumps and assist Account Manager in obtaining paperwork
• Handle customer complaints
• Produce and submit reports as requested by Management
• Process documents in fax server as required
• Answer phones as required
• Able to work out of multiple applications simultaneously
• Have attention to detail; this is a must
• Be able to work in a fast-paced environment, have problem solving and critical thinking skills
• Other duties as assigned

Benefits

• Health plan options that include an employer contribution
• Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• 401(k) with a specified Company Match
• Life Insurance, STD & LTD
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees