Customer Care Coordinator

Drees Homes • Irving, TX

1d • Onsite

About The Position

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, Drees Homes has cared for its employees and customers, ranking as the 19th largest privately-owned builder in the country with a history of long-tenured employees. The company has been named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, and is certified as a Great Place to Work for the last four years. Drees Homes values integrity, excellence, opportunity, stability, and success. Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas across several states. Drees Homes is seeking candidates for the position of Customer Care Coordinator in Dallas, TX. This administrative position focuses on customer service, performing various administrative and clerical tasks to ensure smooth and accurate processing of homeowner warranty and service needs. This position is not in a call center environment.

Requirements

• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive/can do attitude
• Strong verbal and written communication skills with great listening skills
• Ability to follow through to a satisfactory conclusion
• Strong computer skills including Word, Excel, and data entry
• Must be organized, detail-minded and adaptable
• 1-3 years previous office/administrative experience
• High school degree required
• Office work experience required

Nice To Haves

• Associates or Bachelor’s a plus
• Previous experience in the homebuilding industry a plus

Responsibilities

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow-up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative/clerical duties

Benefits

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees