Customer Care Coordinator - WT

Inpro•Mint Hill, NC

56d•Onsite

About The Position

We are currently seeking a Customer Care Coordinator to join our Customer Service Team in Mint Hill, NC. This role is primarily an in-office position, responsible for ensuring an exceptional customer experience while working with Inpro WT Shade. This role requires a commitment to excellence in customer service—via phone, email, and in person—while collaborating with internal departments to ensure prompt resolutions. We’re looking for someone who takes ownership of their responsibilities, leads with integrity, and strives to build strong relationships grounded in trust.

Requirements

Possess at least 1 year of B2B Customer Service Experience – email, phone and in person.
Strong verbal and written communication skills.
Ability to represent yourself and Inpro WT Shade with professionalism, integrity, and enthusiasm.
Self-motivated, proactive and able to work both independently and collaboratively.
Eagerness to grow and learn – showing perseverance and empowerment through personal development.
Positive Attitude, high dependability, and a passion for exceeding expectations.
Proactive vs. reactive approach to business.
Desire to learn company products and processes.
Strong attention to detail, active listening skills, and a strong sense of urgency.
Ability to prioritize time and tasks efficiently while delivering excellence.
Strong organizational skills in managing emails and other pertinent files.

Responsibilities

Respond to customer emails, calls and in person concerns in a prompt and professional manner. May include billing issues, product information, service questions, ordering, quality and general client inquiries.
Deliver world-class, 1 call resolution care to our customers – internally and externally.
Accurately quote and enter orders, demonstrating excellence and attention to detail.
Proactively identify and resolve problems before they have an impact on our customers.
Build and maintain professional and personable relationships with our customers.
Maintain up to date documentation on each account with ownership and consistency.
Stay informed about product and system updates, and company changes, showing a commitment to continuous improvement and empowerment through learning.
Coordinate with internal departments to ensure smooth order processing and external communication, modeling teamwork and shared accountability.
Adhere to all company safety codes and standards, ensuring integrity and responsibility in every task.
Take initiative and contribute to special projects as assigned, bringing passion and a solution-oriented mindset to every opportunity.