Customer Care Coordinator

Hudson's Furniture • Sanford, FL

1d • $15

About The Position

At Hudson’s, we value diversity and consider every team member a part of our family. We’re looking for passionate, self-motivated, and customer-focused individuals to join our Customer Service team. If you care about quality products, delivering excellent service, and being part of a supportive work environment, we want to meet you!
WE OFFER GREAT BENEFITS:
$15.00 hourly pay
Monthly bonuses
Comprehensive Medical, Dental & Vision benefits
Employee Discounts
Company Matched 401(k) Plan
Competitive PTO Plan
Opportunities for career growth and development

Requirements

• Strong verbal and written communication skills
• Highly organized with attention to detail
• High school diploma or equivalent required
• Bilingual preferred (English and Spanish)
• Furniture industry experience highly preferred

Nice To Haves

• Bilingual preferred (English and Spanish)
• Furniture industry experience highly preferred

Responsibilities

• Resolve customer satisfaction issues with professionalism and care
• Provide optimal service to customers via phone and in person
• Process customer service requests and incoming calls
• Maintain timely response and scheduling according to company standards
• Follow Hudson’s policies and vendor warranty guidelines
• Keep all open service requests updated
• Coordinate routes and schedules with service technicians
• Review technician reports for resolution
• Process and follow up on part orders to ensure timely delivery
• Initiate pre-calls to customers regarding delivery time frames
• Perform other tasks assigned by management

Benefits

• $15.00 hourly pay
• Monthly bonuses
• Comprehensive Medical, Dental & Vision benefits
• Employee Discounts
• Company Matched 401(k) Plan
• Competitive PTO Plan
• Opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees