Customer Care Coordinator

Jushi•Alexandria, VA

20h•Onsite

About The Position

The Customer Care Coordinator at Jushi Holdings Inc. is responsible for delivering exceptional customer and patient service, as well as educating clients in the cannabis industry. This role primarily involves providing day-to-day customer phone support while adhering to company policies and industry regulations. The ideal candidate is focused on customer care within the cannabis sector and aims to make a meaningful difference in people's lives.

Requirements

High School diploma or General Education Development (GED) required
Minimum of 2 years’ experience in a call center setting
Excellent computer, language and reasoning skills
Excellent multi-tasking skills over the phone
Occasionally requires local travel, as needed

Nice To Haves

Associate or Bachelor’s degree in any field preferred
Bilingual in Spanish preferred

Responsibilities

Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer-based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned