Customer Care Coordinator

Solstice Sleep•Columbus, OH

1d•Onsite

About The Position

Solstice Sleep Products is a U.S. based manufacturer committed to being the leading provider of quality mattresses at exceptional value, delivering high-quality products with uncompromising service. The company utilizes premium components like individually wrapped coils, ultra-premium visco-elastic memory foam (Gel foam), advanced traditional wire-tied spring systems, and natural latex. The organization is seeking an experienced, ambitious, driven, self-starter Customer Care Coordinator who can quickly absorb and retain product knowledge within the mattress industry. This role is responsible for providing effective customer service and serving as a key contributor by supporting plant operations and sales teams.

Requirements

A self-motivated individual seeking a career position with an industry leader
Two years of customer service or administrative experience
Proficient working knowledge of Microsoft Office Suites
Excel experience a must
Excellent verbal and written communication skills
Must be authorized to work in the U.S. without company sponsorship
Must be at least 18 years of age

Nice To Haves

Bachelor's Degree in Business, preferred
Must be a team player
Strong analytical abilities and communication skills
Excellent interpersonal and organizational skills
Ability to multitask, prioritize and manage time effectively
Ability to analyze information to make decisions and influence results
Project Management: Ability to bring together all aspects of a project, such as resources or planning, that are needed to complete it efficiently and in a timely manner
Excellent communication: Can use language effectively to gather information and facilitate the exchange of ideas
Continuous Learning: Demonstrates eagerness to acquire necessary technical knowledge, skills and judgment to accomplish a result or to serve a customer's needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform the job more effectively
Drive for results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement

Responsibilities

Ensure accurate and on time data-entry of retail, hospitality, and employee customer orders
Provide outstanding customer service to improve customer satisfaction and relationship
Track issues, errors, and returns to ensure all are completely closed and/or resolved
Work with Customer Care Manager to develop and deliver effective communication and partnership between plant operations, customers, sales, accounting, and finance
Alert customers on shipping and flow issues in advance
Notify customers of aging account status via email or phone call
Maintain database of customer sales order and invoicing records
Handle and resolve customer complaints/inquiries via e-mail or phone in a timely manner
Serve as front office receptionist, back up for hospitality order entry
Resolving short payments with credit
Research payment and invoice discrepancies
All other duties as assigned by management