Customer Care Coordinator

Wallenius Wilhelmsen

2d • $50,000 - $55,000

About The Position

As a Customer Care Coordinator at our Brunswick, GA location, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely and efficient pick-up, transport, and delivery of freight. In this role, you will also have the opportunity to build and manage customer accounts

Requirements

• Excellent written and verbal communication skills.
• Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
• Professional and courteous telephone manner. Ability to handle heavy customer contact each day.
• Data entry skills with exceptional attention to detail.
• Strong organizational skills and the ability to prioritize work independently.
• Must have problem resolution, decision-making, and general negotiation skills with customers.
• Knowledge of geography and map reading ability.

Nice To Haves

• One year of experience in customer service and inventory control procedures

Responsibilities

• Provide customers with accurate and complete information about their shipments.
• Review payment terms with customers and inform them of any requirements.
• Coordinate with Operations to meet special customer needs.
• Ensure all necessary documents are prepared and easily accessible.
• Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
• Inform customers of any delays, damages, or shortages.
• Contact customers on factory releases and provide directions for pick-up and delivery.
• Enter and update information in storage and inventory software.
• Learn about Keen trailers and equipment and their uses.

Benefits

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!
• This role will have access to medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic and supplemental life insurance, and wellbeing benefits, among others.
• Full-Time U.S. based employees also receive scheduled paid holidays, floating holidays determined each year, as well as paid vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees