Customer Care Coordinator

Wallenius Wilhelmsen Logistics • Brunswick, GA

235d • $50,000 - $55,000

About The Position

Keen Transport, Inc. is seeking a highly organized and detail-oriented individual to join our Customer Service department as Customer Care Coordinator at our Brunswick, Ga office. This opportunity is On-site. Hours: Mon- Fri 8 am - 5 pm. As a Customer Care Coordinator, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely and efficient pick-up, transport, and delivery of freight. In this role, you will also have the opportunity to build and manage customer accounts.

Requirements

• One year of experience in customer service or inventory control procedures is preferred.
• Excellent written and verbal communication skills.
• Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
• Professional and courteous telephone manner. Ability to handle heavy customer contact each day.
• Data entry skills with exceptional attention to detail.
• Strong organizational skills and the ability to prioritize work independently.
• Must have problem resolution, decision-making, and general negotiation skills with customers.
• Knowledge of geography and map reading ability.

Nice To Haves

• Work experience within a Shipping and Logistics environment.

Responsibilities

• Provide customers with accurate and complete information about their shipments.
• Review payment terms with customers and inform them of any requirements.
• Coordinate with Operations to meet special customer needs.
• Ensure all necessary documents are prepared and easily accessible.
• Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
• Inform customers of any delays, damages, or shortages.
• Contact customers on factory releases and provide directions for pick-up and delivery.
• Enter and update information in storage and inventory software.
• Learn about Keen trailers and equipment and their uses.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Basic and supplemental life insurance.
• Wellbeing benefits.
• Scheduled paid holidays.
• Floating holidays determined each year.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance