Customer Care Coordinator - Vet Systems

Arthrex • FL

114d

About The Position

Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. The Veterinary Systems Customer Care Coordinator provides contact and communications with customers to assure that customer needs are addressed, problems are studied and resolved and provides support for Vet Product Management. The successful candidate will have strong communication and relationship building skills combined with critical thinking and problem solving to provide excellent customer service.

Requirements

• High School diploma or equivalent required. Associates preferred.
• Previous customer service experience required.
• Effective verbal/written communication skills in carrying out job duties with various internal and external contacts and levels of management.
• Basic mathematical skills including calculating percentages and discounts.
• Capable of solving a variety of customer service issues and supporting a range of personalities and customer types.
• Proficient in MS Office (Word, Excel, Outlook).
• SAP experience preferred.
• Familiarity of Arthrex Business Portal Quoting preferred.
• Display tact and diplomacy while providing technical support to veterinary surgeons and technicians.
• Attention to detail when processing orders, workorders, and inventory control and etching procedures.

Nice To Haves

• SAP experience preferred.
• Familiarity of Arthrex Business Portal Quoting preferred.

Responsibilities

• Manage and process all incoming contact via telephone, fax or e-mail.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer returns for credits, repairs and complaints following Vet Systems protocol.
• Resolve concerns posed by various levels of customers including doctors of veterinarian medicine.
• Provide assistance with quotes and pricing.
• Provide support to agencies and sales staff.
• Provide support to Customer Care Technician.
• Provide support to Vet Product Management team.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED