Customer Care Coordinator II

Trividia Health, Inc.

About The Position

SUMMARY Retrieve calls in queue, answer inquires, training calls, troubleshoots Priority 2 & 3 complaints, transfer Priority 1 complaint calls to Customer Care Representatives. Performs callbacks any administrative duties as needed by the department. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • General inquiry assistance to callers • Place and send out general product supplies to callers • Troubleshoot training calls • Troubleshoot Priority 2 & 3 complaint calls • Retrieve and/or transfer calls in queue to the Customer Care group • Perform call backs • Have a good understanding of possible MDR’s/AE’s. • Perform others general administrative tasks as needed for customer care.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Associate's degree (A. A.) or equivalent from two-year College or technical school preferred.
3-5 years related experience and/or training (prior healthcare related call center experience, or medical practice assisting diabetic patients.
Bilingual in Spanish (preferred): Proficiency in Spanish is highly desirable for effective communication with our diverse client base and internal teams.