Customer Care Coordinator - Beau Rivage

MGM Resorts International • Biloxi, MS

416d • $33,280 - $33,280 • Remote

About The Position

As a Customer Care Coordinator at MGM Resorts International, you will play a crucial role in enhancing the guest experience by providing exceptional service through inbound and outbound calls. Your primary responsibility will be to assist guests with reservations and ensure their needs are met, creating memorable experiences that they will cherish long after their stay.

Requirements

• Excellent communication skills and a welcoming voice.
• Ability to excel under pressure and meet challenges head-on.
• Detail-oriented and highly organized.
• Proficiency in performing fundamental tasks on a computer.
• Understanding of customer perspectives and maintaining a positive attitude.

Nice To Haves

• Experience in customer service or hospitality industry.
• Familiarity with reservation systems or call center operations.

Responsibilities

• Manage inbound/outbound calls to assist guests with booking reservations for hotel, restaurant, entertainment, and special events.
• Greet callers, establish rapport, and project a professional tone and guest service standards.
• Identify customer needs, answer questions, and problem-solve; upsell opportunities when appropriate, always attempt cross-sell in cases when a specific request cannot be met.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Free meals in our employee dining room.
• Health & Compensation Protection benefits.
• Professional and personal development through programs and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed