Customer Care Center - Associate Account Manager - Commercial Lines

Cincinnati Financial • Fairfield, OH

257d • $22 - $24 • Remote

About The Position

Make a difference with a career in insurance. At The Cincinnati Insurance Companies, we put people first and the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. The Customer Care Center is currently seeking an Associate Account Manager to support the agency management of client policies and assist Account Managers within an assigned regional team to service policyholder accounts.

Requirements

• An active agency license is required.
• A high school diploma is required.
• An associate or bachelor's degree is preferred.

Nice To Haves

• Ability and willingness to work in a team setting.
• Strong time management skills.
• Maintain a positive attitude.
• Make efficient use of time.
• Demonstrate an acceptable level of attention to detail.
• Ability to develop positive relationships.
• Demonstrates adaptability to new processes and procedures.
• Ability to collaborate and communicate effectively.
• Problem-solving skills and decision-making skills.
• Utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual.

Responsibilities

• Communicates with policyholders to request information for underwriting and agency file.
• Processes activities generated in EPIC (Agency Management System) to maintain accurate account information.
• Monitors emails received in the Care Center, certificates, and Bond Outlook mailboxes.
• Performs download process for Personal Lines and Bond transactions.
• Gathers information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing.
• Sends audit letters and mails to policyholder on behalf of the agency.
• Follows up on behalf of Account Manager on Loss Control recommendations.
• Manages cancellation activity, including securing a signed LPR from the policyholder prior to submitting to underwriting team.
• Issuance of Bond policies and certificates of Insurance.

Benefits

• Eligible associates may receive an annual cash bonus based on company and individual performance.
• Hybrid work options available, empowering associates to work from home several days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED