Customer Care Center - Account Manager I-III - Commercial Lines

Cincinnati Financial • Fairfield, OH

273d • $50,000 - $65,000 • Remote

About The Position

Make a difference with a career in insurance. At The Cincinnati Insurance Companies, we put people first and the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. The Cincinnati Insurance Companies' Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents.

Requirements

• High school diploma required, associate or bachelor's degree preferred
• Experience with underwriting and/or risk selection within a carrier or agency required
• Valid Insurance Agent P & C license, including actively pursuing continuing education according to state requirements

Nice To Haves

• Strong decision-making skills, strategic and critical thinking
• Strong time management skills
• Ability to work independently
• Ability to deliver a high level of customer service and communicate with customers with little to no insurance knowledge

Responsibilities

• Act as primary point of contact for silver tier policyholders and agencies partnered with the Customer Care Center
• Answer inquiries about insurance policies and insurance coverage issues
• Identify and explain coverage gaps and exposures to insureds
• Effectively and efficiently manage tasks using proficient time management, organizational skills, and collaboration
• Collaborate with underwriting team to ensure customer satisfaction
• Answer calls from customers promptly and provide a high level of service
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Handle complaints, present appropriate solutions and alternatives within service standards
• Demonstrate accuracy in processing client policy modifications based on the data given

Benefits

• Annual cash bonus and stock incentives based on company and individual performance
• Hybrid work options available, empowering associates to work from home several days a week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED