Customer Care Center - Account Manager I - II - Personal Lines

Cincinnati Financial•Fairfield, OH

18d•$60,000 - $75,000•Onsite

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, OH. The pay range for this position is $60,000 - $75,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Requirements

ability to analyze situations and make decisions
clearly explain complex insurance issues to customers with little to no insurance knowledge
learn coverage forms, company products, company appetite and procedures
work autonomously with attention to detail
use various software and operating systems
collaborate with others to get results, including being flexible and open to change
the ability to maintain license through continuing education according to state requirements
high school diploma required, associate or bachelor's degree preferred
an active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
2+ years of property and casualty insurance experience required

Nice To Haves

experience with underwriting and/or risk selection within a carrier or agency preferred

Responsibilities

act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative.
effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration.
underwrite and service policies; including direct correspondence with policyholders
assist with training new associates as needed
use technology to analyze reports to determine profitability for renewal and new business opportunities
maintain overall quality and efficiency of work performed on the team
maintain an assigned territory size and volume
meet high demand of requests within stated service standards while maintaining accuracy