Customer Care Call Center Representative

Preston Ford • Preston, MD

37d

About The Position

Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we're looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers.

Requirements

• Pleasant, engaging and professional phone manner – must be able to “smile” on the phone.
• Call center/collections/customer service and/or marketing experience preferred.
• Team player, positive attitude!
• Strong PC and internet skills.
• No outbound phone call reluctance
• Willing to learn consistently, and driven to achieve daily.
• Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturday's.

Nice To Haves

• Automotive experience

Responsibilities

• make outbound calls and receive inbound calls from current, previous and prospective customers to schedule service appointments
• field and send customers to the corresponding dealership for sales, service, parts, and finance

Benefits

• Comprehensive training program
• Advancement opportunities
• Supportive team work environment
• Company benefits including medical, dental, vision coverage
• 401K with employer match
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees