Customer Care Associate

FIRST PREMIER BANK•Sioux Falls, SD

About The Position

This role provides customer support to bank customers through telephone, email and messaging and delivers best-in-class customer support as the primary point of contact for inbound customer issues/inquiries.

Requirements

Exhibit a high level of personal ownership
Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
Possess mastery of the English language with exceptional verbal and written communication skills
Ability to work accountably and focus independently, while still working as part of a team
Strong critical thinking abilities, attention to detail, analytical and problem-solving skills
High School diploma or equivalent and/or minimum of 1 year of experience in banking and/or customer relations required

Responsibilities

Interacting with customers in a professional manner
Provide best-in-class customer support for online and offline banking

Benefits

Full medical benefits when working 20+ hours per week
Traditional and High Deductible health plan options available
FREE dental and vision coverage
Generous Paid Time Off plans
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
PREMIER Wellness Program
Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
Fun Employee Parties
Emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work
Various Career advancement opportunities and growth
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
A rewarding career where you can make a difference!
Employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance
Expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment
Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers
PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing
Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support
Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference
Recognizing and rewarding success is an important part of the PREMIER culture
We celebrate and show our appreciation with private concerts and special events
We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more!
At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award
Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.