Customer Care Associate

Merck • Burlington, MA

2d • $21 - $33

About The Position

The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.

Requirements

• High School Diploma or GED
• 1+ years of customer service experience
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
• Excellent listening and telephone communication skills
• Highly motivated and organized, with attention to prioritizing incoming tasks

Nice To Haves

• Associates degree
• Excellent Microsoft Office skills
• Knowledge of Oracle system and PC applications
• Multilingual skills (French and Spanish)

Responsibilities

• Customer web profile set up, maintenance, password resets, etc.
• Assisting customers with our on-line tools
• Collaboration with our Web Support and e-Commerce Integration Mgmt. teams
• Working in the new DEeP Accelerator and Org Admin tools
• Projects, Testing, as directed

Benefits

• health insurance
• paid time off (PTO)
• retirement contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED