Customer Care Associate
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About The Position
The Customer Care Associate role is a full-time, permanent position reporting to the Manager, Customer Care & Reputation. This role is critical to ensuring the satisfaction of Potbelly's customers, so that they are delighted and continue to return to the brand for their sandwich occasions. The Customer Care Associate will be responsible for responding to and resolving daily customer issues that are submitted via various online channels. This role will also require providing a summary of customer contact data to help the team better understand customer satisfaction levels overall and for various brand initiatives. The position will work closely with the Director, Consumer Insights & Innovation, cross-functional team members, and field team members, helping to address any needs and resolve issues that are under the responsibility of the Customer Care function.
