Customer Care Associate (Outpatient)

Adventist Health

3d

About The Position

Description Nestled in the "Gateway to the Redwoods", Adventist Health Howard Memorial takes pride in its legacy of providing exceptional, high-quality care since 1928. We are comprised of a state-of-the-art 74,000 square foot facility, with four surgery suites, an on-site farm-to-fork restaurant and 25 beautiful private rooms designed with healing and comfort in mind. We provide a wide-range of primary and specialty care services to best serve our community. Willits is home to excellent trails and nature areas for hikers, campers and bicyclists. Whether it is the climate, moderate cost of living or just the small-town atmosphere, it is a place where everyone receives a warm welcome and treated like family. Job Summary: Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance and coordination for all customer requests in designated facility location. Provides patient care support. Maintains excellent customer service.

Requirements

• High School Education/GED or equivalent: Preferred

Nice To Haves

• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Responsibilities

• Answers phone, takes messages and directs call to the appropriate person.
• Admits patients into clinic.
• Pulls charts, processes encounter forms, verifies insurance and patient information in computer.
• Makes appropriate updates, copies/scans insurance information for clinic registration.
• Prepares charts with appropriate forms necessary to complete the visit.
• Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
• Provides technical support services and functions under supervision of a clinician/specialty team.
• Provides back-up for admitting clerks as needed.
• Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
• Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day.
• Monitors computer data for accounts needing collection interaction.
• Utilizes and updates departmental databases.
• Verifies insurance coverage and eligibility for all patients according to procedures.
• Coordinates and monitors insurance information for outpatient billing purposes.
• Verifies insurance coverage and eligibility for all patients according to procedures.
• Balances over-the-counter daily receipts.
• Opens and/or locks up the building.
• Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness.
• Keeps waiting rooms neat and orderly.
• Assists in cleaning rooms between cases according to established protocols.
• Opens and/or closes unit.
• Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate.
• Monitors panels for alarms and reports to appropriate department.
• Receives payments from patients.
• Balances cash drawer and credit card receipts.
• Manages office duties including money deposits to cashier, typing documents, entering data into the computer, medical record management and billing management.
• Collects statistics and manages data entry of daily charges.
• Monitors computer data for accounts needing collection interaction.
• Communicates to clinic leadership ideas to improve clinic operations.
• Participates in ongoing cross-services performance improvement teams.
• Performs other job-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED