Customer Care Associate (Outpatient)

Adventist Health•Ukiah, CA

About The Position

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast. Job Summary: Performs general administrative duties and customer service. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance and coordination for all customer requests in designated facility location. Provides patient care support. Maintains excellent customer service.

Requirements

High School Education/GED or equivalent: Preferred

Nice To Haves

Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Responsibilities

Answers phone, takes messages and directs call to the appropriate person.
Admits patients into clinic.
Pulls charts, processes encounter forms, verifies insurance and patient information in computer.
Makes appropriate updates, copies/scans insurance information for clinic registration.
Prepares charts with appropriate forms necessary to complete the visit.
Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.
Provides technical support services and functions under supervision of a clinician/specialty team.
Provides back-up for admitting clerks as needed.
Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.
Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day.
Monitors computer data for accounts needing collection interaction.
Utilizes and updates departmental databases.
Verifies insurance coverage and eligibility for all patients according to procedures.
Coordinates and monitors insurance information for outpatient billing purposes.
Verifies insurance coverage and eligibility for all patients according to procedures.
Balances over-the-counter daily receipts.
Opens and/or locks up the building.
Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness.
Keeps waiting rooms neat and orderly.
Assists in cleaning rooms between cases according to established protocols.
Opens and/or closes unit.
Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate.
Monitors panels for alarms and reports to appropriate department.
Receives payments from patients.
Balances cash drawer and credit card receipts.
Manages office duties including money deposits to cashier, typing documents, entering data into the computer, medical record management and billing management.
Collects statistics and manages data entry of daily charges.
Monitors computer data for accounts needing collection interaction.
Communicates to clinic leadership ideas to improve clinic operations.
Participates in ongoing cross-services performance improvement teams.
Performs other job-related duties as assigned.