Customer Care Assistant (Remote)

Lylu Wear • Richmond, VA

1d • Remote

About The Position

Lylu Wear is looking for a Customer Care Assistant (Remote) to join our Distribution Department in Richmond. This role supports customers throughout the order and delivery process. Fully remote. Applications are accepted from Virginia residents only.

Requirements

• Experience in customer service is preferred.
• Strong written and verbal English skills.
• Comfortable with CRM or ticketing tools.
• Well-organized and detail-focused.
• Able to work independently from home.
• Must be currently based in Virginia.

Responsibilities

• Handle customer inquiries related to orders.
• Provide updates on shipping and delivery status.
• Coordinate with warehouse and logistics teams.
• Resolve order issues in a timely manner.
• Document cases in internal systems.
• Maintain clear and professional communication.

Benefits

• Remote role within Virginia.
• Part-time or full-time options.
• Flexible scheduling.
• Structured onboarding and support.
• Collaborative and friendly team.
• Long-term role with stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed