CUSTOMER CARE ASSISTANT - Seasonal

Columbia Association • Columbia, MD

1d

About The Position

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. We’re seeking a detail-oriented and proactive Part-Time Customer Care Assistant to support internal operations and projects within our Customer Care team. This behind-the-scenes role is ideal for someone who thrives on organization, data accuracy, and process improvement. This is a non-customer-facing role focused on internal support and process optimization.

Requirements

• Strong written communication and documentation skills
• Analytical mindset with an interest in data-driven decision-making
• Excellent organization and time management abilities
• Ability to work independently in a fast-paced environment
• Minimum 6 months of experience in admin, operations, or customer support (non-customer facing)

Nice To Haves

• Familiarity with Microsoft Office and project management tools a plus

Responsibilities

• Support customer care initiatives through administrative and operational tasks
• Assist with collections workflows, reporting, and tracking overdue accounts
• Compile and analyze customer data to improve internal processes
• Maintain organized records and documentation
• Track project timelines and ensure timely deliverables
• Collaborate with team members to resolve process issues and suggest improvements
• Review internal records for quality assurance and compliance

Benefits

• The pay rate for this position is $19.50 per hour.
• CA offers a positive, fun work environment and a generous benefits package.
• Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave.
• Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees