Customer Care Analyst

Greystone • Warrenton, VA

21d

About The Position

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with $13 billion in loan originations in 2025. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac by multifamily loan volume and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do. At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence and is a driving force behind our entrepreneurial spirit and creativity. We are hiring a Customer Care Analyst to join our Servicing and Asset Management department.

Requirements

• Experience in Loan Servicing or Customer Service.
• Proficient in Microsoft Office with an emphasis on Excel and Word.
• Possess strong organizational and communication skills.
• Ability to multi-task and meet stringent deadlines.
• Strong interpersonal skills, accuracy with numbers, and attention to detail.
• Consistently produces work that is high quality.

Nice To Haves

• Bachelor’s Degree in Finance, Accounting, or Business Administration preferred.

Responsibilities

• Communicate regularly and promptly with internal and external clients through phone and email regarding recently closed loans.
• Respond to customer requests for information by providing detailed research and feedback.
• Answer, screen, and forward incoming calls on the Customer Care phone line.
• Assist customers with navigation of the Customer Care Center website.
• Use Dynamics 365 to identify and track customer interactions and insights.
• Track and maintain document shredding and records management.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees