Customer Care Agent

Meenan • Newtown, PA

109d

About The Position

We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Care Agent. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues. Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us.

Requirements

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Solid negotiating skills
• Computer proficient
• Must be flexible for weekday and weekend shifts

Responsibilities

• Take incoming calls from customers and make outbound customer calls for follow-up and upselling purposes
• Prepare account changes
• Troubleshoot and resolve customer issues
• Identify and act upon potential new sales opportunities
• Assist with customer retention
• Work with other departments to ensure timely resolution of customer issues
• Negotiate customer prices, service plan payments and billing issues consistent with specified company guidelines

Benefits

• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Competitive compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Animal Production and Aquaculture
• Education Level: High school or GED