Customer Care Agent (Remote in CA, CO, and TX)

GotPhoto • Boulder, CO

1d • Remote

About The Position

GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team remotely from California, Colorado, or Texas to ensure our customers get the best out of our solution by engaging with them via phone or email and solving complex technical issues effectively.
Our business is growing and so is our team: we will have around 200 employees, distributed across 5 countries, by the end of 2025. As we grow and expand, we recognize the need for a dedicated Customer Care Agent to join our team and help us build a stronger function. This role will act as the first point of contact for our clients, providing excellent guidance and support. You can find more information about our customer care philosophy here.

Requirements

• +1 year of experience in customer service or support, using technical documentation to navigate platforms and processes
• At least 6 months of experience troubleshooting hardware or software remotely
• Ability to quickly grasp and explain new technologies, product updates, and systems to end users
• Experience communicating customer issues to internal teams
• Excellent verbal and written communication skills

Responsibilities

• Responding to customer inquiries and resolving issues promptly and courteously via phone and email.
• Providing accurate information about our platform and its features
• Troubleshooting technical issues and escalating complex problems to the appropriate departments.
• Maintaining detailed records of customer interactions and transactions using our CRM system.
• Supporting the improvement of our Customer Development operation

Benefits

• We’ve created a collaborative and open work environment. We have a bi-annual review process and a strong feedback culture to ensure your growth.
• We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location.
• We enable you to work from almost anywhere, allowing up to 40 days outside the USA.
• We offer a generous leave policy to help you balance work and life, along with flexible sick leave.
• We provide paid medical leave and paid parental leave
• Enjoy a subsidized fitness membership with various options to choose from.
• You'll receive an annual learning budget of $500, which can be increased to $1,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees