Customer Care- Hiring Event, Tuesday February 3rd

Hilton Grand Vacations • Orlando, FL

8d • Onsite

About The Position

Our Customer Care Agents connect with guests and prospective owners over the phone to schedule accommodations, book tours, and help plan unforgettable vacations. You’ll respond to inbound calls from guests who have received marketing campaigns and assist them in finding their ideal getaway.

Requirements

• High School Graduate/GED or equivalent experience
• Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
• Proven comfort operating in fast-paced environments with performance metrics.
• Dedication to providing positive experiences for our customers and co-workers.
• Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
• Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.

Responsibilities

• Deliver engaging customer service in an inbound call‑center environment.
• Assist guests with pre‑paid vacation packages and future travel planning.
• Respond to direct mail, email, and web‑based marketing campaigns.
• Recommend and sell package upgrades that align with guest interests.
• Support guests with payments, package details, and upgrade purchases.
• Handle date changes, package questions, and upcoming travel inquiries.
• Verify trip and tour details and provide accurate stay information.
• Assist travelers with pre‑ or post‑departure concerns.
• Protect guest privacy and maintain confidentiality at all times.

Benefits

• Competitive base pay plus monthly performance incentives
• Access your earnings anytime with DailyPay
• Medical, Dental, and Vision benefits starting Day One
• Generous Vacation Time Off and Paid Sick Time
• GO Hilton discounted hotel rates worldwide
• Tuition reimbursement programs
• Recognition programs and rewards
• Strong internal growth and career‑pathing opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED