Customer Care Agent

Vital Holdings LLC • Newark, CA

75d • $21

About The Position

This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. The Customer Care Agent will train, explain tasks, and assist in the solution of customer problems. They will answer incoming phone calls, faxes, emails and respond to customer requests, identifying and assessing customer’s needs to achieve satisfaction. The role involves handling complaints and providing appropriate solutions and alternatives within the time limits and following up to ensure resolution. The agent is expected to go the extra mile to engage customers and manage data entry tasks related to customer accounts.

Requirements

• Ability to work on a team including with the Customer Service Manager and Director of Operations.
• Some computer knowledge.
• Ability to work with internal office personnel, sales & development representatives, records center personnel, and management.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to multi-task, prioritize and manage time effectively.
• Flexible, spontaneous, and able to deal with the unexpected.
• One (1) years’ experience.
• Knowledge and ability in English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Perform data entry including making computerized location changes and assigning customers new departments.
• Send computer input to printer for printouts.
• Take paperwork from the 'ready to be filed tray' and place it in each customer’s folder.
• Store the previous month’s files in VRC boxes at the end of each month.
• Work on special projects as required by the Customer Service Manager or Director of Operations.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 1-10 employees