Customer Care Advocate

Groove Technology Solutions • Raleigh, NC

3h • $17

About The Position

The Customer Care Advocate serves as a key point of contact for customer inquiries and support related to billing, service agreements, and account transitions. This role is especially critical in supporting property transitions, including the Cardinal Group portfolio, and ensuring a seamless experience for residents, staff, and property managers.

Requirements

• 2+ years of experience in a customer support, account management, or billing operations roll
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Experience with CRM platforms (e.g., Salesforce, Zendesk, etc.)
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working cross-functionally with various teams
• Experience in the property management or telecom/technology sector is a plus

Nice To Haves

• Empathy-driven approach to customer service
• Strong problem-solving skills
• Self-starter who takes ownership and follows through
• Comfortable navigating ambiguity during transition periods

Responsibilities

• Respond to and resolve customer support cases related to: Billing and invoicing questions
• Contract details and service agreement inquiries
• Account or service transitions during property ownership/management changes
• Monitor and manage open cases using our CRM system, ensuring timely resolution and clear documentation
• Liaise with internal departments (Finance, Legal, Project Management, and Field Operations) to gather information needed to resolve issues
• Maintain accurate customer records and ensure contractual obligations are reflected in service
• Proactively follow-up on aging or escalated issues to drive resolution
• Support onboarding and offboarding processes during portfolio transitions
• Identify trends or recurring issues and suggest improvements to reduce case volume or resolution time
• Daily, weekly, and monthly reporting upon key accounts
• Deliver empathetic and professional support, even during escalated or sensitive interactions

Benefits

• Compensation starting at $17/hr DOE
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
• A culture that values innovation, growth, and having fun while doing it

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed