Customer Care Advocate

ZipRecruiter • Phoenix, AZ

1d • $21 • Hybrid

About The Position

Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts.

Requirements

• Passionate about Customer Service
• Detail-oriented, organized, and an expert on time management
• Passionate, optimistic, and a team player
• Easily builds rapport and establishes relationships with customers and colleagues
• Coachable. Listens to and implements feedback from Supervisor
• Listens patiently. Will probe and clarify to get necessary details from customers
• Flexible work schedule is needed

Nice To Haves

• Prior work in B2B preferred

Responsibilities

• Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries.
• Properly transfers calls to appropriate teams and departments.
• Handles a large volume of Sales and Support inquiries via chat and email.
• Forwards inquiries as needed.
• Performs troubleshooting for site issues and functionality.
• Maintains high service levels as established by the department.
• Meets or exceeds established metrics and performance goals including productivity and quality of activities.
• Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
• Processes plan upgrades and downgrades at the user’s request.
• Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
• Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees