Customer Care Administrator

Peco Co. Ltd. • Middle City West, PA

245d • $54,400 - $74,800

About The Position

The primary purpose of this position is to provide high quality customer assistance to low-to-moderate income (LMI) customers in the service territory. Conduct outreach events which could entail presentations to end-use customers as well as service providers. Position requires making appropriate decisions when applying credit tactics and providing process support for all work performed through strategic sourcing.

Requirements

• High School Diploma
• Relevant work experience
• Excellent oral and written communication skills
• Computer software aptitude including Microsoft Office and CIMS
• Ability to multi-task and prioritize workload
• Excellent administrative and organizational skills
• Ability to fulfill scheduled and unscheduled after-hours duty responsibilities for outreach events
• Access to an insured vehicle and valid driver's license

Nice To Haves

• Associates degree in business or related field
• 3 years relevant work experience
• Knowledge of PUC regulations
• Working knowledge of CC&B is a plus
• Bilingual

Responsibilities

• Ensure strong working relationship with external community-based agencies and organizations
• Staff outreach events
• Provide competent, friendly customer service
• Enroll customers in assistance programs
• Research / resolve customer issues
• Assist payment trouble customers in paying their PECO bills via both the PECO suite of assistance programs as well as external assistance programs
• Participate in special projects, tasks and other duties as assigned
• Respond to internal and external customer inquiries and requests

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $54,400.00/Yr. - $74,800.00/Yr.
• Annual Bonus for eligible positions: 7%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED