Customer Care Administrator

Peco Co. Ltd.•Philadelphia, PA

35d

About The Position

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose PRIMARY PURPOSE OF POSITION The primary purpose of this position is to provide high quality customer assistance to low-to-moderate income (LMI) customers in the service territory. Conduct outreach events which could entail presentations to end-use customers as well as service providers. Position requires making appropriate decisions when applying credit tactics and providing process support for all work performed through strategic sourcing.

Requirements

High School Diploma
Relevant work experience
Excellent oral and written communication skills
Computer software aptitude including Microsoft Office and CIMS
Ability to multi-task and prioritize workload
Excellent administrative and organizational skills
Ability to fulfill scheduled and unscheduled after-hours duty responsibilities for outreach events
Access to an insured vehicle and valid driver's license

Nice To Haves

Associates degree in business or related field
Bilingual: Spanish preferred
Ability to work outside of working hours (night/weekends)
Valid Drivers License and means of transportation
3 years relevant work experience
Knowledge of PUC regulations
Knowledge of community partner relationships with PECO
Exposure to PECO's suite of low-income programs (e.g., Customer Assistance Program (CAP), Low Income Home Energy Assistance Program (LIHEAP), Low-Income Usage Reduction Program (LIURP), etc.)
Exposure to PECO credit and collection policies

Responsibilities

Ensure strong working relationship with external community-based agencies and organizations
Staff Outreach events
Provide competent, friendly customer service
Enroll customers in assistance programs
Research / resolve customer issues
Assist payment trouble customers in paying their PECO bills via both the PECO suite of assistance programs as well as external assistance programs
Participate in special projects, tasks and other duties as assigned
Respond to internal and external customer inquiries and requests

Benefits

Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $54,400.00/Yr. - $74,800.00/Yr.
Annual Bonus for eligible positions: 7%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.