Customer Care Account Advisor

Geotab•Atlanta, GA

6d•Hybrid

About The Position

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news. We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Account Advisor who will function as a strategic partner and trusted advisor to customers, responsible for driving long-term account growth, retention, and return on investment (ROI). If you love technology, and are keen to join an industry leader — we would love to hear from you! As an Account Advisor your key area of responsibility will be empowering customers to fully leverage the value of Geotab solutions by aligning internal resources, facilitating solution adoption, and delivering data-driven, actionable insights. By integrating customer enablement with sophisticated data engagement strategies, you will ensure scalable success, solution loyalty, and continuous improvement across key accounts. To be successful in this role you will be a collaborative and adaptable self-starter with strong communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong strategic client management and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

Requirements

5-8 years of experience in customer-facing roles such as account management, customer support or program coordination.
Strategic Client Management: Proven ability to manage complex, long-term customer relationships, particularly within large fleet environments, acting as a trusted advisor to ensure solution adoption and satisfaction.
Operational Excellence & Trust Building: Exceptional skill in delivering proactive operational support and building strong customer trust through seamless communication and internal advocacy.
Value Demonstration & Insight Generation: Strong ability to articulate solution ROI and leverage data to provide actionable business insights that drive customer optimization.
Communication & Organization: Excellent written and verbal communication skills, coupled with strong time management and attention to detail for efficient account management.
Technical Proficiency: Advanced proficiency in Salesforce, Jira, and Google Workspace.
Collaborative & Adaptable: Comfortable working cross-functionally in a fast-paced environment and eager to grow into more strategic responsibilities.
Ability to travel up to 20% of the time.

Responsibilities

Act as the primary point of contact for assigned accounts, understanding their unique business needs, challenges, and objectives. Advocate for customer interests within the organization to ensure that Geotab solutions are tailored to their specific requirements and deliver optimal value.
Drive operational excellence by coordinating internal resources, managing account-related processes, and ensuring seamless communication between the customer and Geotab's various departments. Monitor account health, identify potential risks, and proactively address issues to prevent customer churn.
Build and maintain strong, long-term relationships with key stakeholders within customer organizations, including executives, managers, and technical staff. Conduct regular business reviews to assess performance, identify areas for improvement, and explore opportunities for expansion.
Develop and execute account plans that drive growth and retention by identifying upselling and cross-selling opportunities, promoting solution adoption, and demonstrating the tangible value of Geotab solutions. Track key metrics, analyze trends, and adjust strategies as needed to achieve account goals.
Leverage Geotab's data and analytics capabilities to provide customers with actionable insights that help them optimize their operations, improve efficiency, and achieve their business objectives. Present data in a clear and concise manner, highlighting key trends and recommendations.
Partner and collaborate effectively with internal teams, including sales, support, product, and engineering, to ensure that customer needs are met and expectations are exceeded. Facilitate communication and information sharing to drive alignment and resolve issues promptly.
Work closely with customers to define and track key performance indicators (KPIs) that demonstrate the ROI of Geotab solutions. Provide regular reports and analysis to quantify the value delivered and showcase the impact on their business.
Lead Implementation strategies to ensure solution stickiness and prevent customer churn. Continuously monitor customer satisfaction, solicit feedback, and identify areas for improvement. Drive innovation and share best practices to enhance the customer experience.
Develop processes and systems that enable scalable success across assigned accounts. Leverage technology and automation to streamline workflows, improve efficiency, and ensure consistent service delivery.