Customer Calling Sales Representative (Base+Bonus)

MassMarkets • Las Cruces, NM

97d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're on the lookout for motivated Sales Representatives to join our expanding team! In this role, you'll make outbound calls to both current and potential customers educating them on new products and services, upselling where appropriate, and helping them find the best solutions for their needs. If you're an enthusiastic communicator who enjoys listening, problem-solving, and guiding customers toward the right choices, this is the perfect opportunity for you.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication and organizational skills
• Ability to type 20+ words per minute
• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team player with strong interpersonal skills

Responsibilities

• Make outbound calls to customers across the country
• Promote and sell products and services based on customer needs
• Provide accurate information and resolve customer inquiries
• Use internal systems to manage accounts and process orders
• Collaborate with other departments to resolve issues
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and protect customer data
• Stay up to date with training and program updates
• Meet attendance and performance expectations

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees