Customer Business Analyst

Personetics•New York, NY

13h•$90,000 - $115,000•Hybrid

About The Position

We are seeking an experienced, solution-focused professional to join our Business Analyst team in New York. In this role, you will act as the primary point of contact and subject matter expert for deploying Personetics' product within our clients. This position blends analytical insight with technical proficiency as well as strong client-facing communication. You will lead the implementation lifecycle, guide financial institutions’ innovation teams through onboarding and customization, and ensure the effective delivery and continued success of Personetics’ offerings.

Requirements

3-6 years of experience as a Business Analyst / Functional Architect or a similar customer-facing role, preferably within Fintech or Banking technology sectors.
A Bachelor of Science Degree (BS) in industrial Engineering, Information systems and similar
Customer facing experience (proven ability to lead sessions)
Hands on experience in SQL
Experience with Data Mining/designing analytical models
Statistics/data modeling/analytical background
Experience writing detailed specifications
Team oriented and yet able to work independently
Strong written and verbal communication skills are essential
Able to thrive in a fast passed environment and learn quickly
Ability to work in a hybrid setup from our New York office

Nice To Haves

Financial services experience (banking, Credit Cards or insurance)
Familiarity with modern AI tools and platforms

Responsibilities

Serve as the primary contact for a portfolio of financial institutions throughout the entire implementation lifecycle.
Lead client onboarding and provide strategic guidance (including on-site workshops), ensuring a comprehensive understanding and effective use of Personetics’ solutions.
Conduct detailed data analysis, including data mapping and integration processes, validating insights, and driving data remediation processes.
Perform performance monitoring and statistical analysis to optimize and enhance product usage, client satisfaction, and overall effectiveness of deployed solutions.
Respond to Business and Functional requirement requests
Design and write functional specs for customer requirements
Support the implementation team during users acceptance test
Work closely with business and technology units
Research, analyze and organize big data from both technical and business perspective
Analyze, specify, and validate new business requirements and participate in new product designs