Customer Billing Senior Specialist
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About The Position
As a Customer Billing Senior Specialist, you will be part of the Customer Billing Operations (CBO) team, which is responsible for billing over 5 million service accounts timely and accurately across SCE territory. You will provide technical and operational support for billing operations and the transition to new systems, tools, and processes. You will perform work management and operational functions, such as billing unique and complex customer rates, testing enhancements and changes to billing and meter data management systems, conducting root cause analysis of accounts, developing and implementing new tools and processes, and supporting customer critical issues. You will also offer subject matter expertise to support cross-functional operational projects, regulatory proceedings, and IT implementations, such as user acceptance testing of new tariffs or development of business and training requirements. Furthermore, you will serve as a lead representing CBO's interests in various projects and activities across Customer Service and other departments.
