Customer Billing Representative

Enbridge•Gastonia, NC

2d•Hybrid

About The Position

Under direct supervision, the Customer Billing Representative is responsible for ensuring accurate and timely billing for residential and small commercial customer accounts for Enbridge and its subsidiaries. This entry-level role administers the processing and preparation of bills, monitors billing system controls, and audits each billing cycle to maintain accuracy and compliance with regulatory requirements and company policies. The representative serves as the primary point of contact for billing inquiries, adjustments, and account maintenance, providing exceptional customer service while supporting the overall billing process through data validation and issue resolution. Responsibilities include researching and resolving routine billing issues, entering adjustments, interpreting contracts and rates, and preparing reports for management. The role also assists with system testing and implementation, reconciles data from billing and metering systems, and provides support during emergency events (e.g., storm response). This position requires strong attention to detail, organizational skills, and the ability to work within established guidelines to ensure billing integrity and customer satisfaction. Apply today to this excellent opportunity on our team! #joinourteam

Requirements

High school diploma or equivalent required; Associate degree preferred.
1–3 years of experience in customer service, billing, credit, payments, accounting, or utility operations.
Basic understanding and application of company terms and conditions, policies, procedures, and rate schedules for electric or gas customers.
Familiarity with regulatory requirements and compliance standards.
Proficiency in customer billing systems (SAP or similar) preferred.
Strong attention to detail and accuracy in billing and data entry.
Basic math and analytical skills for validating meter readings and consumption data.
Problem-solving, research, and troubleshooting abilities.
Ability to prioritize work and exercise discretion within established policies and procedures.
Proficient in Microsoft Excel and Word.
Clear oral and written communication skills; strong interpersonal skills.
Ability to work independently with accuracy and speed.
Strong customer service orientation.
Basic understanding of tariffs and compliance requirements.
Ability to maintain precise account information.
Provides responsive and professional support.
Ensures accuracy in billing and documentation.
Resolves inquiries and disputes effectively.
Meets deadlines and manages workload efficiently.
Collaborates effectively with colleagues and other departments.
Responds positively to changes in processes or systems.
Takes ownership of tasks and outcomes.