Customer Billing Representative II

Enbridge • Gastonia, NC

20h • Hybrid

About The Position

Under general supervision, this intermediate level Billing Representative is responsible for administering the processing and preparation of day-to-day operations billing process and billing reports Enbridge and its subsidiaries customer accounts. Performs routine and more complex analyses and participates in a variety of intermediate to complex billing activities for either general billing or specialized billing areas and processes from both the billing and metering systems. Maintain and monitor the billing system controls for accuracy and timeliness. Audits and reviews each billing cycle to ensure accuracy, research and resolve billing discrepancies including bankruptcy accounts and prepares weekly and monthly reports for management; refers highly unusual issues to appropriate person. General billing activities including but not limited to: Enter various appropriate adjustments into the billing systems. Utilizes general understanding of rates as they apply to each customer type and prepare the appropriate miscellaneous billings. Participates in the testing and implementation of computerized billing systems and processes as they relate to billing. Interpret routine and more complex contracts and rates to apply appropriate regulatory requirements to billing procedures to ensure accurate and timely billing. Recommend and implement corrective measures effectively identifying problems as they occur. Provide support during special business needs (e.g., emergency storm response). Assists other departments' staff to better understand system, tariff, and billing procedures. Specialized billing duties for large industrial/commercial, consolidated billing, key account billing, hi-lo billing, no billing, or other specialize billing customers include but not limited to: Coordinates with business partners (such as: Customer Solutions, Construction, Accounting, and privatization personnel) to research and resolve billing discrepancies/issues. Apply today to this excellent opportunity on our team! #joinourteam

Requirements

• 3–5 years related experience (e.g., customer service, credit, payments, accounting, or billing operations).
• Knowledge of company terms and conditions, policies, procedures, and rate schedules related to electric or gas billing.
• Customer billing systems and regulatory requirements (SOX controls, tariff rules).
• Data analysis techniques and reporting tools.
• Strong math and analytical skills for validating meter readings and rate applications.
• Decision-making, problem-solving, troubleshooting, and research skills.
• Proficient in Microsoft Excel and Word.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work independently with accuracy and speed.
• Ability to prioritize work and exercise discretion in interpreting policies.
• Ability to collaborate effectively across teams.
• Ability to participate in system upgrades and process improvement initiatives.
• Advanced proficiency in customer billing systems and ERP platforms.
• Strong Excel skills (pivot tables, formulas, data validation).
• Ability to interpret tariff rules and apply rate schedules accurately.
• Familiarity with audit and compliance documentation processes.

Responsibilities

• Prepare, review, and process monthly billing for large industrial and small commercial accounts in accordance with tariff rules and contractual agreements.
• Validate meter readings, consumption data, and rate applications to ensure accuracy.
• Investigate and resolve billing discrepancies, adjustments, and customer inquiries promptly.
• Analyze billing data to identify trends, anomalies, and opportunities for improvement.
• Generate and maintain reports for internal stakeholders and regulatory compliance.
• Ensure adherence to regulatory requirements, company policies, and SOX controls.
• Maintain accurate documentation for audits and internal reviews.
• Collaborate with Customer Service, Operations, and Regulatory teams to resolve complex billing issues.
• Provide clear and professional communication to customers regarding billing inquiries.
• Participate in system upgrades, testing, and implementation of new billing processes.
• Recommend and implement enhancements to improve efficiency and accuracy.

Benefits

• Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members.
• Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees