Customer Assurance Manager-HVAC Technical Support- Houston

ROBERT MADDEN INDUSTRIES LTD • Houston, TX

2d • Onsite

About The Position

Robert Madden Industries seeks a motivated, energetic, and qualified professional to join the Technical Services Department.

Requirements

• Minimum two-year AS/HVACR technical degree plus 5 years of appropriate fieldwork experience in installation, service, and maintenance of residential and commercial HVAC systems or a minimum of 10 years of appropriate fieldwork experience.
• Solid understanding of the HVAC industry from sales, installation, and service perspective.
• Should possess advanced skills and extensive troubleshooting of HVAC/HVACR installation and maintenance problems.
• Strong analytical/problem-solving skills.
• Exceptional communication skills.
• Ability to present technical training to medium/large audiences in a classroom environment.
• Ability to manage multiple priorities.
• Proficient in conflict resolution.
• Must be able to climb ladders physically, access roofs, and enter and maneuver in tight spaces such as crawl spaces and attics.
• Work in extreme hot and cold climates for up to 4 hours.
• Professional Personality.
• Enjoy working in a fast-paced, team-oriented environment.
• Aptitude to learn and understand the operation of product-specific software and apps.
• Proficient with Microsoft Office applications. Specifically, Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment installation and operation.
• Handle a high call volume of customer calls via our Technical Support Line.
• Provide onsite systems/equipment assessment and technical support.
• Provide technical training on products to the dealer/contractor personnel.
• Prepares and delivers reporting to external customers, internal customers, and manufacturers of problem situations and resolutions proposed.
• Facilitating resolution of consumer complaints.
• Minimal overnight travel required in the designated territory and periodically to various locations throughout the continental United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree