Customer Assurance Manager
About The Position
Responsible for the post sale technical support and project success for VRV/VRF Executes pre-construction kick off meetings, periodic site visits and start-up or start-up assistance for VRV/VRF projects. Hosts formal installation, commissioning, and maintenance training classes. Provides informal training in the field to installing contractors. Able to troubleshoot VRV/ductless systems during installation, start up and warranty process. Maintains customer satisfaction by building relationships and trust through prompt and accurate support and communication. Solves warranty related issues after jobs are started in a timely manner. Maintains a close relationship tech support with the OEM/manufacturer of the equipment. Maintains a close relationship with the sales team. Provides continual feedback from the field, as well as provides technical input that aids in optimal system design.
Requirements
- 5 or more years’ experience in the HVAC industry preferred but not required.
- Highly developed interpersonal and analytical skills.
Nice To Haves
- Bachelor's degree preferred but not required.
Responsibilities
- post sale technical support
- project success for VRV/VRF
- Executes pre-construction kick off meetings
- periodic site visits
- start-up or start-up assistance for VRV/VRF projects
- Hosts formal installation, commissioning, and maintenance training classes
- Provides informal training in the field to installing contractors
- troubleshoot VRV/ductless systems during installation, start up and warranty process
- Maintains customer satisfaction by building relationships and trust through prompt and accurate support and communication
- Solves warranty related issues after jobs are started in a timely manner
- Maintains a close relationship tech support with the OEM/manufacturer of the equipment
- Maintains a close relationship with the sales team
- Provides continual feedback from the field
- provides technical input that aids in optimal system design
Benefits
- Employee Stock Ownership Program
- Stimulating Environment
- Comprehensive Health Coverage: Access wide-ranging medical, dental, and vision benefits
- Financial Security: Benefit from a Health Savings Account (HSA), short-term/long-term disability insurance, and additional voluntary benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
