Customer Assistant Representative - Southampton, NY

Enterprise • Southampton, NY

8d • $18 • Onsite

About The Position

We’re immediately hiring for Southampton, NY office! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location. We offer a robust Benefits Package including, but not limited to: Paid Time Off , starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays Health, Dental, Vision insurance ; Life Insurance; Prescription coverage Employee discounts on car rentals, car purchases and much more! 401(k) retirement plan with company match and profit sharing The starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance. This position is located in our office in Southampton, NY: 395 County Rd #39A, Southampton, NY 11968 The schedule available is: Sunday: 8:30am-2:30pm Monday: 7:30am-6:00pm Tuesday: OFF Wednesday: OFF Thursday: 8am-6:00pm Friday: 7:30am-6:00pm Saturday: 8:30am-2:30pm

Requirements

• Must be at least 18 years old.
• Must have a high school diploma or GED
• Must at least two years of customer service experience OR have two years college experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and speak English
• Apart from religious observation, must be available to work the following schedule: Sunday: 8:30am-2:30pm Monday: 7:30am-6:00pm Tuesday: OFF Wednesday: OFF Thursday: 8am-6:00pm Friday: 7:30am-6:00pm Saturday: 8:30am-2:30pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Benefits

• Paid Time Off , starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
• Health, Dental, Vision insurance
• Life Insurance
• Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees