Customer Assistant Representative III

State of Oklahoma • AL

77d • $41,000

About The Position

The Customer Assistant Representative III is responsible for helping customers seeking services and information in the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs. This position is the frontline for customer service and our clients. Is responsible for all client/patient registrations for the county health department. The position is also responsible for processing WIC benefits, answering telephones, working, and coordinating with other departments, collecting, and entering billing information, accepting, and documenting payments. Other tasks include light typing assignments, scheduling appointments, providing general information to the public, filing, and maintaining client records, filing and preparation of program reports. This position will access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals. Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports. Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data. Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Receives or delivers materials and equipment. Being present at the office is an essential function of the job.

Requirements

• One year of experience in clerical office work.
• One year of experience in customer service.
• Equivalent combination of education and experience may be considered.

Nice To Haves

• Knowledge of state laws and rules concerning agency operations.
• Knowledge of accounting principles and practices.
• Ability to read and interpret laws.
• Effective communication skills, both orally and in writing.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Help customers seeking services and information in the county health department.
• Collect demographic and billing information from clients.
• Answer phones and respond to customer questions and needs.
• Schedule appointments and perform data entry.
• Process WIC benefits and document payments.
• Maintain client records and prepare program reports.
• Access Medicaid on the Web to check eligibility and complete applications.
• Maintain records of supplies and expenditures.
• Prepare correspondence and reports.
• Perform sorting and filing tasks.
• Enter and retrieve information using data processing equipment.
• Verify reports and documents for completeness and accuracy.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• Wide choice of insurance plans with no pre-existing condition exclusions.
• Flexible spending accounts for health care and dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year.
• 11 paid holidays a year.
• Student Loan repayment options and tuition reimbursement.
• Employee discounts with various companies.
• Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed