Customer Assistance Representative

Enterprise Mobility • Scottsbluff, NE

383d • $34,320 - $34,320

About The Position

The Customer Assistance Representative at Enterprise Mobility is responsible for providing exceptional customer service to both internal and external customers, primarily in a face-to-face setting. This role involves assisting customers with their rental needs, processing transactions, and supporting branch operations. The representative will gain valuable knowledge through training and hands-on experience, contributing to the overall success of the branch.

Requirements

• High school diploma or GED equivalent required.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.
• Authorized to work in the United States without requiring work authorization sponsorship now or in the future.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general inquiries, providing information and resolutions for customers and vendors.
• Manage outgoing calls for callback management and miscellaneous tasks as assigned.
• Provide high-level customer service by assisting customers in person and over the phone to assess their rental needs.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions efficiently.
• Market the company while safely picking up and dropping off customers, assisting them as needed.
• Communicate rental terms, vehicle features, and additional services to customers.
• Sell optional protection products, upgrades, and other additional equipment as needed.
• Notify management of any known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors as needed.
• Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and supply maintenance.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED