Customer Assistance Representative Waikiki - Part Time

Enterprise Mobility • Honolulu, HI

410d • $38,709 - $38,709

About The Position

The Customer Assistance Representative at Enterprise Mobility in Waikiki is a part-time role focused on delivering exceptional customer service to both internal and external clients. This position involves assisting customers with their rental needs, providing administrative support, and acting as a rental backup in a busy branch or airport location. The representative will engage with customers face-to-face and over the phone, ensuring a positive experience while managing various tasks related to vehicle rentals.

Requirements

• 3 years of administrative experience
• Valid driver's license with no more than 3 moving violations or at-fault accidents in the past 3 years
• Must be at least 18 years old
• Authorized to work in the United States without requiring sponsorship

Responsibilities

• Take incoming calls for reservations, rate quotes, and general inquiries, providing information and resolutions for customers and vendors.
• Manage outgoing calls for callback management and miscellaneous tasks as assigned.
• Provide high-level customer service by assisting customers with their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assess the condition of rental vehicles upon return and process returns, check-ins, and transactions.
• Market the company while safely picking up and dropping off customers, assisting them as needed.
• Understand and communicate rental terms, vehicle features, and additional services.
• Sell optional protection products, upgrades, and other additional equipment as needed.
• Notify management of any known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors as needed.
• Perform various administrative and basic accounting functions, including research and billing support, accounts receivables, and running reports.

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed