Customer Assistance Representative Sr. - Burbank Airport

Enterprise Holdings•Burbank, CA

1d•$20•Onsite

About The Position

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Branch location: 2501 N Hollywood Way. Burbank, CA 91505 Pay for this position starts at $20 / hour Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, weekends & holidays

Requirements

Must be at least 18 years old
This position requires a valid Driver's License
Must have a high school diploma or GED equivalent
Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
Apart from religious observances, must have open availability and be able to work full time (40 hours/week) - days, nights, weekends and holidays
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned