Customer Assistance Representative Sr- Santa Barbara Airport

Enterprise•Santa Barbara, CA

2d•$21•Onsite

About The Position

Enterprise Mobility has an exciting opportunity for a Full-Time Senior Customer Assistance Representative at our Santa Barbara location! This position is full time and we offer $20.75/hour. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide service to customers and all rental functions.

Requirements

Must be at least 18 years old
This position requires a valid unrestricted Driver's License
Must have a high school diploma or GED equivalent
Must have at least 6 months of prior customer service or sales experience (retail, customer facing preferred)
Must be available to work Weekdays and Weekends
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Understand and communicate rental terms and conditions, vehicle features and other services
Sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform miscellaneous and backup duties job-related duties as assigned