Customer Assistance Representative Part Time

American Airlines-posted 4 months ago

Part-time • Entry Level

New Orleans, LA

5,001-10,000 employees

Air Transportation

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

American Airlines is seeking Part Time Customer Assistance Representative at the Louis Armstrong New Orleans International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. This job will continue to be posted until at least 09-02-25. If interested please apply prior to this date.

Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers' carry-on baggage complies with FAA/American Airlines policies (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed
Accepting and activating customers' self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays
Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American's guidelines
Use multiple internal resources/systems, including during customer interactions

High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language
Bilingual language skills may be required in some locations
Applicable valid driver's license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.

Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment

Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
Health Benefits: Access to health, dental, prescription and vision benefits from day one
Wellness Programs: Support to be the best version of yourself
401(k) Program: Available upon hire with employer contributions after one year
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more

Track Jobs with Teal

Job Search Resources

•

Resume Builder

•

Resume Examples

•

Cover Letter Examples

Customer Assistance Representative Part Time

Job Search Resources

Tools

Career Hubs

Guides

Company