Customer Assistance Representative III

State of Oklahoma • OK

76d • $41,000

About The Position

The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. This position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Requirements

• One year of experience in clerical office work.
• One year of experience in customer service.
• An equivalent combination of education and experience.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Providing assistance to customers seeking services and information at the county health department.
• Collecting all pertinent demographic and billing information from clients.
• Answering phones and responding to customer questions and needs.
• Filing and appointment scheduling.
• Data entry and maintaining client records.
• Processing WIC benefits and accepting payments.
• Accessing the Oklahoma Health Care Authority Medicaid on the Web to check Medicaid eligibility.
• Maintaining a variety of records such as perpetual inventories of supplies and materials.
• Preparing correspondence, forms, and reports.
• Performing sorting and filing tasks, and handling mail.
• Entering and retrieving information using personal computer or other data processing equipment.
• Examining, checking, and verifying reports and other documents for completeness.
• Demonstrating knowledge of and supporting mission, vision, value statements, standards, policies and procedures.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and vendors.
• Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed