Customer Assistance Representative III

State of Oklahoma • MO

91d • $41,000

About The Position

The Customer Assistance Representative is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Requirements

• One year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.
• Experience as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.
• Equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work.

Nice To Haves

• Experience interpreting and/or translating English to Spanish, Spanish to English.

Responsibilities

• Responsible for all client/patient registrations for the county health department.
• Processing WIC benefits.
• Answering telephones and coordinating with other departments.
• Collecting and entering billing information.
• Accepting and documenting payments.
• Light typing assignments and scheduling appointments.
• Providing general information to the public.
• Filing and maintaining client records.
• Preparation of program reports.
• Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility.
• Completing online applications for new coverage or reinstating expired coverage.
• Maintaining a variety of records such as perpetual inventories of supplies and materials.
• Reconciling departmental records with central records.
• Preparing correspondence, forms, and reports.
• Sorting and filing tasks.
• Answering the phone, taking messages, and disseminating information.
• Opening, sorting, distributing, collecting, and delivering mail.
• Posting and recording data.
• Entering and retrieving information using personal computer or other data processing equipment.
• Proofing previously entered data and making routine corrections.
• Examining, checking, and verifying reports and other documents for completeness.
• Receiving or delivering materials and equipment.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and vendors.
• Longevity Bonus for years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed