Customer Assistance Representative III - Temporary

State of Oklahoma • OK

86d • $19

About The Position

A Customer Assistance Representative III – Temporary is responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times. This position is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Requirements

• One year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
• Knowledge of office methods and procedures.
• Knowledge of grammar, punctuation, and spelling.
• Knowledge of mathematics and basic bookkeeping procedures.
• Ability to follow oral and written instructions.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze situations and make decisions in accordance with rules, laws, and regulations.
• Good customer, interpersonal and communication skills.

Nice To Haves

• Knowledge of state laws and rules concerning the business operations of the agency.
• Knowledge of accounting principles and practices.
• Knowledge of various types of business organizations.
• Knowledge of office practices and business arithmetic.
• Ability to read and interpret laws.
• Ability to communicate effectively, both orally and in writing.
• Ability to organize and direct the work of others.

Responsibilities

• Responsible for all client/patient registrations for the county health department.
• Processing WIC benefits.
• Answering telephones and coordinating with other departments.
• Collecting and entering billing information.
• Accepting and documenting payments.
• Light typing assignments and scheduling appointments.
• Providing general information to the public.
• Filing and maintaining client records.
• Preparation of program reports.
• Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients.
• Completing online applications for new coverage or to reinstate expired coverage for families or individuals.
• Maintaining a variety of records such as perpetual inventories of supplies and materials.
• Reconciles departmental records with central records.
• Preparing correspondence, forms, and reports.
• Initiating and handling correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
• Performing a variety of sorting and filing tasks.
• Answering the phone, taking messages, and disseminating information.
• Opening, sorting, distributing, collecting, and delivering mail.
• Entering and retrieving information using personal computer or other data processing equipment.
• Receiving and reviewing coded and uncoded source documents; proofing previously entered data and making routine corrections.
• Examining, checking, and verifying reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements.
• Receiving or delivering materials and equipment.
• Being present at the office is an essential function of the job.

Benefits

• Compensation up to $19.71, based on education and experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED