The Customer Assist Specialist supports customers through text chat and phone calls in a professional manner, tracks data on tech and customer service concerns to support both the franchising teams and the technology department, and creates reports with concerns to tech and customer service issues in a precise and meaningful manner with the goal of adding the improvement of each team. This position works closely with the Customer Assist Manager to ensure that quality customer service and communication are being provided. Crumbl's Customer Assist team is a fully remote position. Role is eligible ONLY in the following states: Utah, Idaho, Texas. Position requires strong and reliable internet access. Use of a desktop or a laptop computer that can be used reliably for meetings and in customer service +4 hours at a time is also required. A good work space is expected to be free of distractions and promote productivity. The current schedule for this role is as follows(Mountain time): Sunday: OFF Monday: OFF Tuesday: 6:00PM-10:00PM Wednesday: 1:00PM-6:00PM Thursday: 1:00PM-10:00PM Friday: 6:00PM-10:00PM Saturday A: 6:00PM-10:00PM Saturday B: 1:00PM-6:00PM